These General Conditions of Sale are for the purchase of products Flavours and Colours performed remotely via computer network at site, belongs to Flavours and Colours with headquarters in Via San Cesareo, 57. Each purchase transaction will be governed by the provisions of LD. 185/99, LD. 206/05; the information for the conclusion of the contract will be submitted art. 12 of Legislative Decree. 70/03 and, as regards the protection of confidentiality, will be submitted to the rules under LD. 196/03.



The contracts of sale of the products on site, are considered concluded at the time of the receipt of the purchase order placed by the customer to Flavours and Colours Sorrento and the latter accepts it. Flavors and colors will send a timely manner to the customer received a purchase order placed by the customer.

The customer, by sending electronic of your purchase order, declares to have read and have accepted these general conditions of contract and undertakes to observe and respect in its relations with Flavours and Colours



Flavors and colors in accordance with art. 13 of Legislative Decree 196/2003 inform you that the personal and tax data acquired verbally in relation to our business relationship, provided directly by the interested parties, or otherwise acquired as part of the company, foreranno be treated in compliance with the above law including the confidentiality requirements provided by these

In relation to these may be exercised its right under Article 7 LD. 196/2003.



The customer is required, before submitting your purchase order, carefully read these general conditions of sale. The forwarding of the purchase order involves their full knowledge and acceptance.

The Customer must, finally, once concluded the on-line purchase procedure, to print and keep these general conditions of sale, already examined and accepted during the conclusion of the contract.



By placing an order online, the customer transmits to Flavours and Colours an offer to purchase the product and / or products in the shopping cart. When the customer places an order online for products added to their cart, you agree to buy them at the price and terms stated in these Terms of Sale.


Flavors and colors will communicate to the customer 's acceptance and confirmation.

In particular flavors and colors will not accept orders:

if the material at the time the order is not in stock and / or

if the customer can not or will not pay using (Paypal) credit cards, bank transfer.

You can place an order through the website is to prices and conditions stated therein and is at authorized dealers.



The customer buys the product, whose characteristics are shown on-line in the relevant descriptions and technical specifications, at the price specified therein to which are added the costs of delivery specified on the site.

Before the purchase order summarizes the unit cost of each product chosen, the total cost when you purchase more products and their delivery costs.

After submitting the purchase order, the customer will receive from Flavours and Colours an e-mail message stating confirmation of receipt of the purchase order and containing the information on the main characteristics of the goods purchased, the details of the price, delivery costs, applicable taxes, and the means of payment and containing a reference to the general conditions of contract and information about the existence of the right of withdrawal, the terms and conditions of its exercise displayed on the site mode. Following the approval of Law Decree 4 July 2006. 223 "budget measure" Art. 37 paragraphs 8 and 9, converted into Law 248 of August 4, 2006, entered into force August 12, 2006, which is restored to the obligation to communicate the list of customers and suppliers in the event of issue invoice, and the Decree Law 78 of 31 May 2010 converted into Law 122 of July 30, 2010, imposes the need to require customers to communicate and VAT tAX CODE in the appropriate fields on the site.



The customer can make the payment had to choose one of the following methods listed.

Payment by credit card: If the consumer wishes to pay by credit card, it may use the PayPal payment process, likely to ensure the confidentiality of data provided by customers. For any further information and Legal Agreements please see the customer to consult the website.

Payment by bank transfer: Payment by bank transfer can be carried out at the time of selecting the appropriate payment method.

In the event that payment is made by bank transfer, the goods purchased will be delivered in the manner described in paragraph "Product Delivery", at the address specified by the customer receiving the accreditation, then on average within two / five days after completion of the transfer (the timing will vary depending on the Institute of Credit used). To facilitate the process will be sent the payment receipt together with your order number and email to:



The goods purchased, together with the invoice, is delivered by courier to the address specified by the customer when ordering online. Any specific requirements will have to be proposed by the customer to Flavours and Colours.

Flavors and colors ensures the delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction.

If Flavours and colors, he could not guarantee delivery within these periods, it will be applied an additional discount of 10% on the total cost of items purchased on Tastes and reference colors.

In the case of non-delivery for the absence of the recipient, the address from him in the order indicated, the courier will leave a notice and try again a second time; if the recipient proves still absent, the goods will be returned to the sender (Flavors and Colors).


The shipment costs to your home are calculated based on the total weight of the units and the destination. 


  • From 0 to 3 Kg: 9,00 euro
  • From 4 to 10 Kg: 11,00 euro
  • From 11 to 20 Kg: 15,00 euro
  • From 21 to 30 Kg: 18,00 euro
  • From 31 to 50 Kg: 25,00 euro
  • From 51 to 70 Kg: 35,00 euro
  • From 71 to 100 Kg: 50,00 euro


  • Europe - shipping cost from 25,00 euro
  • Extra UE shipping cost from  37,00 euro
  • America & Canada - shipping cost from  26,00 euro



Products purchased on site are subject to discipline on the sale of consumer goods. The delivered products comply with the online features described in the relevant pages and techniques.

Flavors and colors is liable to the customer for the lack of conformity existed at the time of delivery of the goods


The consumer is entitled to exercise the right of withdrawal. In particular, the consumer has the right to terminate any contract with flavors and colors, without penalty and without giving any reason, within 10 (ten) ten working days from receipt of goods.

The right of withdrawal is recognized in the consumer in relation to any goods which he purchased on site


The right of withdrawal is exercised by sending, within that period, a written communication to the Flavors and Colors by registered letter with acknowledgment of receipt.

The withdrawal notice may also be sent, within the same period, by telegram or fax, provided that it is confirmed by registered mail with return receipt within 48 hours.

In case of exercising the right of withdrawal, the notification must be sent to the following address:

Flavors and colors

Via San Cesareo, 57

80067 - Sorrento - (NA)

If goods have been delivered the goods, the customer is required to return it Flavours and colors within a period of 15 (fifteen) working days from the date of delivery of the goods.

Good should be returned to Flavours and Colours complete with all accessories, instruction manuals and everything in origin delivered to the customer, as well as packed in its original packaging. The product should be returned together with a copy of the electronic order receipt. The costs of returning the goods to Flavours and Colours are charged to the customer.

If the withdrawal right is exercised by the client in accordance with the provisions of this clause, Flavours and Colours is obliged to reimburse the sums paid by the customer.

In particular, Flavours and Colours proceed to the free transmission of the charge back on the cost of the shipped well including shipping costs within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the customer. This operation is performed through the issuing bank of the credit card used for payment or crediting the sum to the bank account specified by the customer.

Flavors and colors has the right to reject any product returned with conditions other than those specified above, as well as products for which have not been fully paid by the customer the cost of returning, or how and have not been observed indicated for communication exercise the right of withdrawal.



In case of failure to pay all or part of the purchase price of the good flavors and colors reserves the right to declare within the meaning and effect of art. 1456 of the Civil Code resolved this contract by sending a written communication to the customer electronically.



For any claim or explanation, the customer must contact the number 081 1917 4774 or e-mail address The customer will be contacted for clarification within 3 (three) working days of the request.



This contract is governed by Italian law. The competence and exclusive jurisdiction for any legal action brought by Purchaser under this warranty or any further legal guarantees will be the Court of Torre Annunziata. In case of victory of flavors and colors in an action, the plaintiff must reimburse Flavours and Colours expenses, including attorneys' fees and court costs incurred by Flavours and colors for his defense.



Although not expressly provided in this agreement shall apply to current Italian law.

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